Guests with Disabilities

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Welcome To Guests with Disabilities


Is to make your visit as safe and enjoyable as possible. We strive to accommodate all our guests with disabilities, including those with wheelchairs, at most of our attractions, shows and restaurants. Our desire is for you to participate in the unique opportunities to encounter Hawaii’s glorious sea life despite your physical or health-related obstacles. Naturally, we also operate in compliance with all laws related to disabilities.


Is to contact Guest Services at least 48 hours prior to your visit (a week prior if you’re bringing a group of people with disabilities). We will then fax or email you a questionnaire for you to fill out and return to us. The information you provide will allow us to properly assess your physical condition. We will then contact you regarding which attractions you may participate in. Despite all our capabilities, there sometimes may still be some rides, attractions, activities, animal interactions or areas of the Park that we cannot make reasonably safe or accessible for you. Safety is the only consideration that takes precedence over fun! Please call Guest Services at 808-259-2500 or Click Here.


For guests interested in any interactive program:
  • We do not allow a pregnant person in the dolphin interactive programs under any circumstances.
  • Some interactive programs require strenuous activities; therefore, your ability to participate might be effected by your medical or physical condition.
  • If you are currently under the care of a physician or have recently undergone a surgery, please check with your doctor before signing up for an interactive program.
  • If you are uncomfortable swimming or floating in deep water, we recommend you do not participate in any interactive program.

Please note that the Park does NOT provide medication, insulin, or other medical treatments or devices, other than basic first aid. Be aware of these factors and plan your visit accordingly.
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