FAQ

When should I make my reservations?
We recommend that you make reservations in advance as seats may be sold out, especially during peak seasons.

Do the Luau Packages include park Admission?
A complimentary general admission pass is included with the Gold and Silver package and can be redeemed as follows.  No reservation is required. Just show up and provide your luau confirmation number to the ticket window staff.
Gold package: within 10 days from the day of Luau and after.
Silver package: within 5 days from the day of Luau and after.

What is your cancelation policy?
Cancellations must be made 48 hours in advance. If cancellations are made less than 48 hours prior, or your party is a "no show", you will be charged for the full amount.

Do you accommodate disabilities or special needs?
Yes. Please provide us with at least 48-hour notice for any special needs.  Wheelchairs are available on a first-come first served basis.

Is the park cashless?
We are a cashless facility. We accept card payments and/or ePay, such as, Apple, Google/Android Pay.

Do you have parking?
Yes, the parking is $10 per vehicle.

What should I do when the park closes at 4 pm and the Luau check-in is from 4:30 pm?
You can wait at the Beachboy Lanai(restaurant) area, and our staff will escort you when the ticket office is ready for check-in. Beachboy Lanai sells drinks while you are waiting.