Got questions? We’ve got you covered with everything you need to know.
Allow us to help your visit go as smoothly as possible by offering all the information you’ll need to know before you arrive. Our FAQs section is a compilation of all our most frequently asked questions and is packed with valuable information and tips for your upcoming park visit. Still don’t see your question answered here? Don’t hesitate to contact us for additional information!
Is to contact Guest Services at least 48 hours prior to your visit (a week prior if you’re bringing a group of people with disabilities). We will then fax or email you a questionnaire for you to fill out and return to us. The information you provide will allow us to properly assess your physical condition. We will then contact you regarding which attractions you may participate in. Despite all our capabilities, there sometimes may still be some rides, attractions, activities, animal interactions or areas of the Park that we cannot make reasonably safe or accessible for you. Safety is the only consideration that takes precedence over fun!
Please call Guest Services at (808) 259-2500 or click here.
We welcome you to bring your own strollers, wheelchairs, and wagons into the park.
We kindly ask our guests to refrain from bringing alcoholic beverages, food, firearms, and pets into the park as these are strictly prohibited on our grounds. Also, overtly offensive clothing such as, but not limited to, clothing with hateful messages, pornography, vulgarity, illegal acts, and/or divisive political messages is strictly prohibited. Please note that tobacco is not sold in the park and that smoking is only allowed in the parking lot, at Makapu’u Meadows, and in the Main Gate landing area.
We welcome guests with disabilities! If special needs are required, please contact us directly at (808) 259-2500 or email us at reshawaii@sealifeparkhawaii.com
Our goal is to make your visit as safe and enjoyable as possible. We strive to accommodate all our guests with disabilities, including those with wheelchairs, at most of our attractions, shows and restaurants. Our desire is for you to participate in the unique opportunities to encounter Hawaii’s glorious sea life despite your physical or health-related obstacles. Naturally, we also operate in compliance with all laws related to disabilities.
Wheelchairs can be rented for $5 per day. Guests are also allowed to enter the park with their own wheelchair or electric scooter.
Please be aware of the fact that our parking lot is quite large in size. Before you enter the park, take a moment to ensure that everyone in your group is aware of the location of your vehicle. We recommend taking a photo or video of your vehicle on your phone to remember the exact location. Parking lot security is available if assistance is needed.
If you’ll be bringing any valuable items inside the park, we strongly suggest storing them in one of our rental lockers. Lockers are available to rent for $6 per day. Sea Life Park can not be held responsible for lost items, so please ensure they are safely stored during your visit.
We strongly recommend that minors (under the age of 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors.
We kindly ask for groups to discuss ahead of time what to do if someone gets separated from your group, and to set a meeting point within the park. To report missing family members, please go directly to The Sea Life Park General Store. Be sure to take note of what your children are wearing in the case you’ll need to describe them to a Sea Life Park Public Safety Officer. Lost children should be told to ask for assistance from a Sea Life Park Uniformed Employee, so please inform your children ahead of time. When our Team Members find a lost child, the child is taken to the Service Center.
Sea Life Park is a family park, and as such does not permit any overtly offensive behavior, language, or clothing. This includes, but is not limited to, profanity, clothing with hateful messages, pornography, vulgarity, illegal acts, and/or divisive political messages.
For the safety of our park guests and staff members, the bags and purses of all guests, team members, and staff are subject to search. During your visit, you fully ASSUME ALL RISKS whatsoever in relation to your Park activities and experience. By entering Sea Life Park, you automatically and fully waive any and all claims of any nature whatsoever, including and without limitation for personal injuries, inadequate security or warnings, theft, damage to property, weather-related claims, acts of 3rd parties, and illnesses (air, food, water-borne etc.). You (including anyone under your care/supervision) must comply with all safety rules, warning signs, and instructions. Parents/Guardians are solely responsible for supervision of minors or others needing special care. No resale, “rain checks,” exchanges or refunds (including for loss, theft, or expired date). Days/hours, and ride/attraction availability, are subject to change without notice. Certain rides, activities, attractions and special events, may require an additional charge or be subject to height, weight, or other restrictions, at the Park’s discretion. Sea Life Park holds the right to deny admission or expel anyone, without refund, for: Illegality, aggressive/disorderly conduct or threats, Park rule violation, drugs/alcohol (including marijuana), offensive conduct (e.g., inappropriate or inadequate clothing, markings/tattoos, gestures, language etc.), possession of a firearm or any weapon-like device, line-cutting, stealing, property damage, or anything else which the Park deems a threat to the welfare/safety of other guests, staff members, wildlife/animals or Park property. This stub is a contract and receipt, not valid for admission. SAFETY to our patrons comes first! We need all guests to act responsibly at all times.
Please note that Sea Life Park only accepts electronic payments such as debit cards and credit cards, and mobile payments, such as Apple Pay and Google Pay. A photo ID of the cardholder is strictly required when using credit cards at all payment locations.
Only have cash? No worries! Guests have free access to several easy-to-use Cash to Card Kiosks conveniently located throughout Sea Life Park. You can transfer your cash free of charge onto a card, use it throughout the park, and if you have money left over, use it anywhere else that cards are accepted.
The card can be used anywhere payments are made throughout Sea Life Park. Outside of the park, it can be used at any location that accepts credit or debit cards.
Sea Life Park only accepts electronic payments. These include all major credit and debit card providers (Visa, MasterCard, AMEX, and Discover) and secure mobile payment systems (Apple Pay, Google/Android Pay, Samsung Pay). We do not accept cash, however, Guests can transfer cash onto a prepaid card through a simple and safe process at several Cash to Card kiosks located throughout Sea Life Park.
First, please be sure to take the receipt issued during your transaction at the Cash to Card Kiosk. This will list the amount of cash you deposited. Then, head to the nearest Guest Services location. At Sea Life Park, Guest Services can be found near the front entrance. A Team Member will work with the card provider to resolve the error as quickly as possible so you can get back to fun!
There are no penalties or fees if you attempt to make a purchase that is larger than the amount of funds on the card. You will need to provide another form of payment to complete the transaction or load additional money onto a new card.
By transitioning to only accepting electronic payments such as debit cards, credit cards, and mobile methods like Apple Pay, Sea Life Park will provide a faster, safer and more guest-friendly experience. Staff will spend less time handling cash and more time serving Guests, reducing our reliance on this less secure method of payment.
Prepaid cards cannot be reloaded. Instead, get a new prepaid card free of charge at a nearby Cash to Card kiosk.
No, cryptocurrencies will not be accepted at the park.
Sea Life Park guests can transfer anywhere from $1 to $500 onto a prepaid card at several kiosks located throughout the park. This transfer process is free, and the card can be used throughout the park and any outside locations where credit or debit cards are accepted.
The Cash to Card Kiosks are free to use; there is no fee to load cash onto the prepaid card. If the card is used regularly, there is no recurring fee. After 92 consecutive days of no transaction activity, however, a $3.95 fee will be charged each month.
None! Use of the kiosks is anonymous, helping make the cards provided among the most secure forms of payment possible.
There are several ways to check your balance. First, you can swipe the card and see the balance at any Cash to Card Kiosk at Sea Life Park Hawaii. You can also visit RCbalance.com or call the number listed on the back of each card.