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Know Before You Go

Health and Safety Tips to protect against COVID-19
Updated April 2022

We want you to know that the safety of our Guests and Team Members is our top priority, always. We continue to practice the highest standards to best provide a safe, fun experience. We can’t do it alone, though! We count on everyone’s efforts to do their part by following our rules and policies listed online and around the park. Read on for more information about our park operations this summer.

The way we will operate upon reopening is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us. Also, be sure to review important updates to our Operating Schedule.


Communicable Diseases


Sea Life Park Hawaii remains committed to providing a clean, safe environment, with numerous measures in place such as regular, thorough cleaning throughout the park and hand sanitizing stations in high-traffic areas. Please know that there remains an inherent risk of exposure to COVID-19 or any other communicable disease in any place where people are present.


Covid-19 Guest Responsibilities & Best Practices


  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • Wash hands often with soap and water
  • Avoid touching your face

Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
The Centers from Disease Control & Prevention recommends facial coverings be worn indoors in communities that have a high level of COVID-19 transmission and hospitalization. As of April 2022, face coverings are optional for Guests and Team Members. To review current community levels of COVID-19, visit the CDC’s website
   
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Sanitizing Teams Sanitizing Teams
We continue to do regular, thorough cleaning throughout the park, especially at high-traffic locations.
   
Education & Training Education & Training
Cleaning and safety practices are a critical part of Sea Life Park Hawaii staff training. This applies to new Team Members and continuing education for existing staff, and covers not only COVID-19 but all communicable illnesses and a wide variety of other subjects. Safety is our top priority.
   

While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well. By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.


Detailed Safety Measures & Frequently Asked Questions


Can't find the answer to your question? Please contact us and we will assist you.
Pre-Visit and Arrival Safety Measures
  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • In order to maintain our reduced capacity, all Guests are encouraged to pre-purchase a timed dated admission ticket in advance.
  • In order to reduce hand-to-hand exchanges, we encourage guest to purchase tickets and Season Passes online.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
  • Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Enhanced sanitizing throughout the entrance areas including a thorough daily deep cleaning of all touch points with an EPA-approved sanitizer.
  • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Sea Life Park.
In-Park Safety Measures
  • Capacity of ampitheatres, attractions and indoor facilities within Sea Life Park will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
  • Enhanced sanitization throughout the park including a thorough daily deep cleaning of touch points with an EPA-approved sanitizer.
  • Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
  • Hand sanitizer and facial coverings are available for purchase at park retail locations.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
  • Some attractions may be closed during this initial opening phase if park management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.
Food & Beverage Safety Measures
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, tables, chairs, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Different Entrance and Exit will be designated when possible to avoid or reduce face to face exposure.
  • Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry your hands. Ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of the shift and throughout the day.
  • Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields where appropriate. Hair restraints are required by Sea Life Park in all kitchen areas.
  • Grab & Go is permissible only if the items are individually packed with appropriate label and bottled drinks.
  • Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
  • Napkins will still be available from the no-touch dispensers.
  • We strongly recommend Guests utilize contact-less payment for all food and retail items.
Retail Safety Measures
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
  • Facial coverings and hand sanitizer will be available for purchase at park retail locations.
  • Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Sea Life Park.
  • All sales are final.
Do I have to wear a facial covering?
Masks are highly recommended for people over age 65, those with compromised immune systems, those who care for people at risk, and those unvaccinated for COVID-19.

If you forget your mask at home, we will have some for purchase.
Is everything open?
Sea Life Park is open to guests Friday - Tuesday from 10am - 4pm. The Ka Moana Luau is open to guests five nights a week. Limited interactive programs are available six days a week.