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Health and Safety Tips to protect against COVID-19

Sea Life Park will welcome guests back starting March 6!

We want you to know the health and safety of our Guests and Team Members is our top priority. Read on to see how we will best ensure the cleanest and safest environment possible for your visit.

The way we will operate upon reopening is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us. Also, be sure to review important updates to our Operating Schedule.


Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Sea Life Park healthy and safe.


Guest Responsibilities


  • Guests ages 2 years and older must wear facial coverings per CDC guidelines
  • Submit to temperature check at arrival
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party

Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.

Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests alike.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   

Planning a Visit


Sea Life Park will reopen on weekends starting March 6. Prior to March 6, Sea Life Park will only open for special reservation-required activities, the Ka Moana Lu'au and Dolphin Encounter.

  • All those wishing to enter Sea Life Park (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 100.4°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • Facial coverings are also required for all entrants, except children younger than age two.

While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.


Detailed Safety Measures & Frequently Asked Questions


Can't find the answer to your question? Please contact us and we will assist you.
Pre-Visit and Arrival Safety Measures
  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • In order to maintain our reduced capacity, all Guests are encouraged to pre-purchase a timed dated admission ticket in advance.
  • In order to reduce hand-to-hand exchanges, we encourage guest to purchase tickets and Season Passes online.
  • All entrants (Guests, Team Members, Vendors and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering Sea Life Park. Anyone with a temperature at or above 100.4 degrees Fahrenheit, or exhibiting symptoms of COVID-19, will be denied entry. The travel party of a person denied entry will also be unable to visit that day.
  • Per CDC guidelines, All entrants will be required to wear facial coverings, except for children under two. Once inside the Park, guests may remove facial coverings when seating in designated areas marked for social distancing and at two locations in the Park designated as mask-free zones.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
  • Those without a facial covering will be able to purchase them at park retail locations.
  • Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Enhanced sanitizing throughout the entrance areas including a thorough daily deep cleaning of all touch points with an EPA-approved sanitizer.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Sea Life Park.
In-Park Safety Measures
  • Capacity of ampitheatres, attractions and indoor facilities within Sea Life Park will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Enhanced sanitization throughout the park including a thorough daily deep cleaning of touch points with an EPA-approved sanitizer.
  • Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
  • Hand sanitizer and facial coverings are available for purchase at park retail locations.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
  • Per CDC guidelines, all Guests will be required to wear facial coverings, except for children under two
  • Guests may remove their facial coverings in order to eat.
  • Some attractions may be closed during this initial opening phase if park management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.
Food & Beverage Safety Measures
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, tables, chairs, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Different Entrance and Exit will be designated when possible to avoid or reduce face to face exposure.
  • Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry your hands. Ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of the shift and throughout the day.
  • Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields where appropriate. Hair restraints are required by Sea Life Park in all kitchen areas.
  • Guests may remove their facial coverings to eat and drink.
  • Grab & Go is permissible only if the items are individually packed with appropriate label and bottled drinks.
  • Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
  • Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
  • Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
  • Napkins will still be available from the no-touch dispensers.
  • We strongly recommend Guests utilize contact-less payment for all food and retail items.
Retail Safety Measures
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Per CDC guidelines, all Guests and Team Members will be required to wear facial coverings, except for children under two.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
  • Facial coverings and hand sanitizer will be available for purchase at park retail locations.
  • Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted with capacity limits, and Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Sea Life Park.
  • All sales are final.
Single-Day Ticket/Event Questions
Will I receive a refund on my pre-purchased admission tickets?
Good Any Day tickets purchased before March 13, 2020 will be valid through December 31, 2020. Park capacity will apply to these tickets. Guests with additional questions about their tickets can contact us to connect with our Guest Services staff.
I had a School or Group event scheduled, or would like to schedule one. What do I do? We are currently accepting limited group reservations and rescheduling outings that were postponed by the pandemic. Please email the Reservations Department for availability.
Do I have to wear a facial covering?
In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following the orders outlined in the Hawai‘i COVID-19 Emergency Proclamation statewide mask mandate, all Guests and Team Members are required to wear facial coverings while at Sea Life Park. The only exception is for children younger than age two.

If you forget your mask at home, we will have some for purchase.
Is everything open?
As of January 2021, Sea Life Park is only open to guests by reservation for the Ka Moana Lu'au and Dolphin Encounter. We hope to open additional activities as local conditions improve.